Privacy Policy

1. Information we collect

Contact information, such as your name, work email, phone number, company, job title, and preferred contact method.

Enquiry information, including the operational problem, current systems, project requirements, timing, and information you choose to submit.

Audit and client information, such as billing details, invoice records, workflow examples, access details, project communications, and materials required to provide the agreed service.

Website and device information, such as IP address, browser type, pages viewed, referring page, approximate location, cookie identifiers, and interaction data where permitted.

Accessibility and feedback information submitted through the Contact page.

2. How we use personal information

Respond to enquiries and determine the most appropriate next step.

Provide, administer, document, invoice, and support audits and implementation services.

Communicate about projects, requests, service updates, and agreed follow-up.

Operate, secure, troubleshoot, and improve the website and client experience.

Maintain business, tax, accounting, and compliance records.

Prevent misuse and protect our rights, systems, clients, and users.

Send marketing communications only where permitted and provide a way to opt out.

3. Legal bases and consent

Where applicable law requires a legal basis, ClearKnot processes personal information to perform or prepare a contract, pursue legitimate business interests that do not override your rights, comply with legal obligations, or act on your consent.

4. How we share information

We may share personal information with service providers that support website hosting, forms, customer relationship management, communications, scheduling, analytics, invoicing, payment processing, file storage, project delivery, security, or professional advice. We may also disclose information when required by law, to protect rights or safety, or as part of a lawful business transaction. We do not sell personal information.

5. Client system access and confidential information

Audit and implementation work may require access to client systems, workflows, records, or examples. Access will be limited to the approved scope and handled according to the applicable agreement. Clients are responsible for providing only the access and information necessary for the work and for identifying any restricted or regulated data before access is granted.

6. Cookies and analytics

We may use essential cookies required for the website to function and, with appropriate consent where required, analytics or preference cookies that help us understand website use. See the Cookie Policy for categories, purposes, duration, and available controls.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, business records, security, dispute resolution, and legal obligations.

8. International transfers

ClearKnot and its service providers may process information in countries other than your own. Where required, appropriate safeguards will be used for international transfers.

9. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information and service. No method of transmission or storage can be guaranteed to be completely secure.

10. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your data is used. You may also have the right to complain to a privacy regulator. To exercise a right, contact legal@clearknots.com. We may need to verify your identity before responding.

11. Children’s privacy

The website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through the website.

12. Changes to this policy

We may update this policy when our practices, services, or legal requirements change. The effective date at the top will show the latest revision.

13. Contact

ClearKnots

legal@clearknots.com

Lahore, Pakistan.